Return & Exchange Policy
Because all items in our shop are handmade in small batches, we do not accept returns or exchanges for change of mind, sizing preferences, or aesthetic variations.
Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with:
Clear photos of the damaged item
Photos of the packaging (inside and outside)
We will work with you to resolve the issue promptly through a replacement or refund, depending on availability.
Lost or Missing Packages
Once an order has been shipped and marked as delivered by USPS, we are not responsible for lost or stolen packages. Please ensure your shipping address is correct at checkout.
Handmade Variations
Due to the nature of handmade ceramics, slight variations in color, glaze, texture, and shape are normal and are not considered defects. These variations are part of what makes each piece unique.
Cancellations
Order cancellations are accepted within 24 hours of purchase, provided the item has not already been shipped.
Return Shipping
If a return is approved due to damage or error on our part, return shipping will be covered by us. We do not accept returns on custom or personalized orders.
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